About the Course
Most aesthetic training programs focus on how to perform treatments. But in practice, what sets providers apart — especially in interviews and within high-performing clinics — is their ability to guide a consultation, build trust, and develop a clear treatment plan. This is the skill that determines whether you get hired — and how far you can grow. The Consultative Sales & Patient Journey Mastery program was created to help you develop that skill set. It teaches you how to move beyond a purely technical role and begin thinking and communicating like a provider who contributes to patient outcomes, retention, and overall clinic performance. are built.
Students and new graduates who want to stand out in interviews and feel more prepared entering clinical practice
Most aesthetic training programs focus on how to perform treatments. But in practice, what sets providers apart — especially in interviews and within high-performing clinics — is their ability to guide a consultation, build trust, and develop a clear treatment plan. This is the skill that determines whether you get hired — and how far you can grow. The Consultative Sales & Patient Journey Mastery program was created to help you develop that skill set. It teaches you how to move beyond a purely technical role and begin thinking and communicating like a provider who contributes to patient outcomes, retention, and overall clinic performance.
What You'll Learn
- How to approach consultations with clarity and structure - How to build trust without relying on pressure or scripted sales techniques - How to translate treatment knowledge into meaningful recommendations - How to guide patients through decisions with confidence - How to create long-term treatment plans that align with patient goals
Ideal For:
Students and New Graduates
who want to stand out in interviews and feel more prepared entering clinical practice
Treatment Providers
looking to grow beyond day-to-day treatments and move into more consultative or leadership-focused roles
Clinic Owners and Managers
who want to strengthen their team’s ability to communicate, convert, and retain patients.
About the Creator
This course was created by Cassie Poole, a seasoned practice development consultant and certified laser technician with over 15 years of experience in the medical aesthetics industry. Cassie has worked alongside physicians, nurses, and clinic owners across Canada, helping build high-performing teams and systems that drive both patient satisfaction and business growth. Her expertise bridges the gap between clinical excellence and operational success — combining in-depth knowledge of aesthetic treatments with proven strategies in leadership, sales, and patient retention. Through Florence Foundations, she now shares the frameworks and insights that have helped countless clinics grow with purpose, consistency, and heart.
Course Curriculum
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1
Consultative Sales & Patient Journey Mastery
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(Included in full purchase)
Welcome to Consultative Sales & Patient Journey Mastery
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(Included in full purchase)
Introduction - Redefining Sales Through Education & Care
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(Included in full purchase)
Understanding the Psychology of the Aesthetic Patient
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(Included in full purchase)
Consultative Communication: Building Trust Through Dialogue
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(Included in full purchase)
Designing Long-Term Treatment Plans That Deliver Results
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(Included in full purchase)
Cross-Training Teams on Core Treatments
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(Included in full purchase)
Knowledge Check - Consultative Sales
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(Included in full purchase)
How to Access & Use Your Course Resources
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(Included in full purchase)
Resources - Consultative Communication SOP (Editable Canva Doc.)
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(Included in full purchase)
Resources - Front Desk Script Pack (Editable Canva Doc.)
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(Included in full purchase)
Resources - Front Desk Treatment Knowledge Training Manual (Editable Canva Doc.)
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(Included in full purchase)
Resources - Post-Consultation Email Template -Patinet Booked (Editable Canva Doc.)
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(Included in full purchase)
Resources - Post-Consultation Email Template -Did Not Book ( Editable Canva Doc.)
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(Included in full purchase)
Resources - Aesthetic Patient Motivator Worksheet (Editable Canva Doc.)
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(Included in full purchase)
Resources- High Value Consultative Question Bank (Editable Canva Doc.)
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(Included in full purchase)
Resources - Consultation Dialogue Script (Editable Canva Doc.)
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(Included in full purchase)
Ready to step into your consults with confidence?
Enroll now and master the conversations that build trust — and results.
$497.00